How to set up Qianniu automatic reply
In e-commerce operations, Qianniu, as a merchant workbench under Alibaba, is the core tool for the daily management of many sellers. Among them, the automatic reply function can effectively improve customer service efficiency and reduce customer waiting time. This article will introduce in detail the setting method of Qianniu's automatic reply, and attach the popular topic data for the past 10 days for reference.
1. Qianniu automatic reply setting steps
1.Log in to Qianniu Workbench: Open Qianniu client and log in with the seller account.
2.Enter the automatic reply settings: Click the "Settings" icon in the upper right corner and select "Customer Service Settings" - "Auto Reply".
3.Add automatic reply rules: Set the reply content according to the scenario (such as first consultation, product consultation, order request, etc.), and support text, pictures and links.
4.Save and enable: After completing the settings, click "Save" and enable the rule, and the system will automatically trigger a reply.
2. Things to note
• Automatic reply content should be concise and clear to avoid excessive marketing.
• Regularly update reply speech to adapt to promotional activities or policy changes.
• You can set exclusive replies for different time periods (such as night time).
3. Hot topic data on the entire network in the past 10 days
| Ranking | Hot Topics | Popularity index | Main Platforms |
|---|---|---|---|
| 1 | 618 E-commerce Promotion Report | 9,850,000 | Weibo, TikTok |
| 2 | AI Tool Application Guide | 7,200,000 | Zhihu, B station |
| 3 | Summer sunscreen product review | 6,500,000 | Xiaohongshu, Taobao |
| 4 | New regulations for short video platforms | 5,800,000 | Kuaishou, WeChat |
| 5 | Workplace office efficiency skills | 4,300,000 | Maimai, Douban |
4. Automatic reply optimization suggestions
1.Combined with hot spots: Refer to the summer sun protection topics in the table above, you can add sun protection product activity information in the product consultation reply.
2.Multilingual support: For cross-border e-commerce sellers, it is recommended to set up automatic reply in Chinese and English.
3.Data statistics: Regularly check the trigger rate and customer satisfaction of automatic reply, and continuously optimize the speech.
5. Frequently Asked Questions
Q: Will automatic reply occupy the number of customer service sub-accounts?
A: No, automatic reply is a system function and does not occupy sub-account quota.
Q: How to set keyword trigger reply?
A: Keyword matching rules can be set in the "Smart Customer Service" module, such as "Price", "Shipping", etc.
Through the above settings and optimizations, Qianniu automatic reply can significantly improve the store's response speed and service quality. It is recommended that sellers dynamically adjust their strategies based on industry hot topics (such as the 618 Big Promotion) to maximize the use of this function.
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